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Maya Chen

Senior Product Manager

San Francisco, CA · [email protected] · linkedin.com/in/mayachen

Profile

Product leader turning complex customer needs into focused roadmaps. Known for aligning design, engineering, and go-to-market teams around measurable outcomes.

Experience

Senior Product Manager

Northstar Labs

2022 — Present

Led the redesign of the onboarding journey, improving activation from 61% to 78%.
Set portfolio priorities with six cross-functional leads.
Synthesized interviews and usage data into a self-service strategy.

Education

UC Berkeley

B.A., Cognitive Science

Skills

Product strategy · Research · Roadmapping · SQL

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Professional

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Executive

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Technical

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Crosswalk

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Responsible for managing customer accounts.

Managed a portfolio of customer accounts while resolving service issues and coordinating timely follow-up.

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